Terms of Service

last updated: august 21, 2025

1. agreement to terms

these terms of service (“terms”) are a binding legal agreement between you and Pema Sherpa, doing business as Natsuka (“we,” “us,” or “our”), concerning your use of our website natsukacard.com (the “site”) and any other related products and services we offer. by accessing the services, you confirm that you have read, understood, and agree to be bound by all of these terms. if you do not agree with all of these terms, then you are expressly prohibited from using the services and you must discontinue use immediately. we may make changes to these terms from time to time and will notify you of any material changes through a prominent banner on our site or other communication.

2. our services

the information provided through the services is not intended for distribution in any jurisdiction where such distribution or use would be contrary to law or regulation. if you choose to access the services from such locations, you do so on your own initiative and are solely responsible for compliance with local laws.

you acknowledge that our platform serves as a venue for users to list, sell, and buy products. as such, natsuka is not a party to any transaction between buyers and sellers. we do not manufacture, store, or inspect any of the items sold through our services. because all product descriptions are provided by the sellers, you agree that we are not responsible for and make no guarantees regarding their accuracy, quality, or legality.

3. intellectual property rights

3.1 our intellectual property

we are the owner or licensee of all intellectual property rights in our services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (the “content”), as well as the trademarks, service marks, and logos contained therein (the “marks”). our content and marks are provided through the services “as is” for your personal, non-commercial use only.

3.2 your use of our services

subject to your compliance with these terms, we grant you a non-exclusive, non-transferable, revocable license to access the services and to download or print a copy of any portion of the content for your personal, non-commercial use. no part of the services, content, or marks may be copied, reproduced, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

3.3 your submissions and contributions

when you post or upload any content through the site, you grant us certain rights and have certain obligations.

• submissions. if you send us any question, comment, suggestion, or feedback (“submissions”), you agree to assign to us all intellectual property rights in such submission. we will own the submission and can use it for any lawful purpose without acknowledgment or compensation to you.
• contributions. we may allow you to create, submit, or post content, including text, videos, photos, comments, and reviews (“contributions”).
• contribution license. by posting your contributions, you grant natsuka a worldwide, non-exclusive, royalty-free, sublicensable license to use, host, display, reproduce, and distribute your contributions solely for the purposes of operating, developing, providing, and promoting the services. this license includes our use of your name and any trademarks or logos you provide in connection with your contribution. you retain full ownership of your contributions.
• your responsibility. you are solely responsible for your contributions. you warrant that you own or have the necessary rights to your contributions and that they do not infringe on any third-party rights or violate any applicable laws. you agree to reimburse us for any losses we may suffer due to a breach of these warranties.
• content removal. we have no obligation to monitor contributions, but we reserve the right to remove or edit any contributions at any time without notice if we believe they violate these terms or are otherwise harmful.

3.4 copyright infringement

we respect the intellectual property rights of others. if you believe that any material on the services infringes upon a copyright you own or control, please refer to the “Digital Millennium Copyright Act (DMCA) Notice and Policy” section below.

4. user representations

by using the services, you represent and warrant that: (1) all registration information you submit is true, accurate, current, and complete; (2) you will maintain the accuracy of this information; (3) you have the legal capacity to agree to these terms; (4) you are at least 13 years of age; (5) if you are a minor, you have received parental permission to use the services; (6) you will not access the services through automated means like bots or scripts; (7) you will not use the services for any illegal purpose; and (8) your use of the services will not violate any applicable law.

5. user registration

you may be required to register to use the services. you agree to keep your password confidential and are responsible for all activity on your account. we reserve the right to remove or change a username if we deem it inappropriate.

6. user listings and transactions

users are responsible for the accuracy, quality, and legality of the items they list for sale on the services. we do not guarantee that the colors, features, specifications, or details of products will be accurate, complete, or reliable. all products are subject to availability as determined by the seller. we reserve the right to remove any listing at any time for any reason. prices are set by sellers and are subject to change.

7. purchases and payment

we accept payments via Visa, Mastercard, American Express, Discover, and PayPal through a third-party payment processor. you agree to provide current, complete, and accurate purchase and account information for all transactions. you authorize us to charge your chosen payment provider for all purchases you make. we are not responsible for any errors in pricing made by sellers. all payments shall be in US dollars.

8. subscriptions

if you purchase a subscription, it will automatically renew unless canceled. you can cancel your subscription at any time through your account settings. your cancellation will take effect at the end of the current paid term. we reserve the right to change subscription fees and will notify you of any price changes in accordance with applicable law.

9. return and refund policy

natsuka is a platform for transactions between users. as such, we are not directly involved in the sale, purchase, or shipping of items. all returns, refunds, and transaction disputes are to be handled directly between the buyer and the seller according to their agreed-upon terms. natsuka does not offer refunds but may, at its discretion, assist in mediating disputes.

10. prohibited activities

you may only use the services for their intended purpose. you agree not to:

• systematically retrieve data to create a collection or database without our permission.
• trick, defraud, or mislead us or other users.
• interfere with security-related features of the services.
• disparage or harm natsuka or the services.
• harass, abuse, or harm another person using information from the services.
• upload viruses, spam, or other harmful material.
• engage in any automated use of the system, like data mining or bots.
• impersonate another user or use another user's account.
• use the services to compete with us or for any commercial enterprise not approved by us.
• violate any applicable laws or regulations.

11. social media

you may link your natsuka account with third-party accounts (e.g., google). by doing so, you permit us to access, store, and use content from your third-party account as allowed by that service and your privacy settings. your relationship with such third-party service providers is governed solely by your agreement with them.

12. third-party websites and content

the services may contain links to other websites (“third-party websites”) and content from third parties (“third-party content”). we are not responsible for and do not endorse any third-party websites or third-party content. if you choose to access them, you do so at your own risk, and these terms no longer apply.

13. advertisers

we may allow advertisers to display their ads on the services. we only provide the space for such advertisements and have no other relationship with the advertisers.

14. services management

we reserve the right, but not the obligation, to: (1) monitor the services for violations of these terms; (2) take appropriate legal action against violators; (3) refuse, restrict, or disable any user's contribution; and (4) manage the services in a manner designed to protect our rights and property and facilitate the proper functioning of the services.

15. privacy policy

we care about data privacy and security. please review our privacy policy. by using the services, you agree to be bound by our privacy policy, which is incorporated into these terms. the services are hosted in the United States and Japan. by using the services, you consent to have your data transferred to and processed in these countries.

16. term and termination

these terms remain in full force and effect while you use the services. we reserve the right to deny access to and use of the services to any person for any reason at our sole discretion. we may terminate your use of the services or delete your account at any time, without warning.

17. modifications and interruptions

we reserve the right to change, modify, or remove the contents of the services at any time without notice. we cannot guarantee the services will be available at all times and may experience interruptions or delays. you agree that we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the services during any downtime.

18. governing law

these terms are governed by and construed in accordance with the laws of the state of California, without regard to its conflict of law principles.

19. dispute resolution

to resolve disputes quickly and cost-effectively, the parties agree to first attempt to negotiate any dispute informally for at least thirty (30) days. if informal negotiations are unsuccessful, the dispute will be resolved by binding arbitration under the rules of the American Arbitration Association (“AAA”). you understand that without this provision, you would have the right to sue in court and have a jury trial.

20. disclaimer

the services are provided on an as-is and as-available basis. you agree that your use of the services is at your sole risk. to the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the services, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

21. limitations of liability

in no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages. our liability to you for any cause whatsoever will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising or $100.00 USD, whichever is less.

22. indemnification

you agree to defend, indemnify, and hold us harmless from any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the services, your contributions, or your breach of these terms.

23. user data

we will maintain certain data that you transmit to the services for the purpose of managing the performance of the services. while we perform regular backups, you are solely responsible for all data you transmit. you agree that we shall have no liability to you for any loss or corruption of such data.

24. california users and residents

if any complaint with us is not satisfactorily resolved, you can contact the complaint assistance unit of the division of consumer services of the California Department of Consumer Affairs in writing at 1625 north market blvd., suite n 112, sacramento, california 95834 or by telephone at (800) 952-5210.

25. miscellaneous

these terms and any policies posted by us on the services constitute the entire agreement between you and us. our failure to enforce any right or provision of these terms shall not operate as a waiver. if any provision of these terms is found to be unlawful or unenforceable, that provision is deemed severable and does not affect the validity of the remaining provisions.

26. contact us

to resolve a complaint or receive further information regarding the use of the services, please contact us at:

Pema Sherpa
3334 Molino
Irvine, CA 92618
United States
biz@natsukacard.com